Tenant FAQs

No.

You pay for last month's rent and security deposit at the signing of your lease. You pay for first month's rent on the first day of your tenancy.

Security Deposits are refundable, dependent on a satisfactory move-out inspection.

Find the property on our listings page, click on it, and apply! You can also contact us directly and we can send you an application link.

On our portal. You can pay via direct deposit or mail.

Contact us immediately and see if this is allowable at the property. If so, we can make an amendment to the lease. Keep in mind there are applicable fees to pets. If pets are at the property but not the lease, fines and/or notices to comply can be administered.

Typically, we cover all maintenance and repairs. However, repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you.

Within 1 business week.

You can pay online at AppFolio, or by mailing a check payable to Jevons Property Management at 303 W MLK Jr Blvd, Yakima, WA 98902.

Rent is due according to the terms listed in your lease agreement. Please review your lease for your exact due date, grace period, and any applicable late fees. In most of our leases, rent is due on the 1st, late on the 5th.

Yes. You may set up automatic rent payments directly through your AppFolio tenant portal. We recommend confirming the payment date and amount carefully to avoid missed or late payments.

The Condition Report documents the condition of the property prior to your move-in. It serves as your baseline protection by making sure any pre-existing conditions are documented. You must review and sign it in AppFolio so everything is properly recorded at the start of your tenancy. It must be signed in order for us to keep your Security Deposit and the lease to be valid.

Yes. We encourage tenants to take their own photos and videos at move-in for their own personal records.

We correct all known functional maintenance issues prior to move-in. In the rare case something doesn’t work, you can submit a work order through your AppFolio tenant portal with photos and a clear description of the issue. This allows our team to properly track, review, and respond to the request. We are a small team, we review every work order promptly and follow up.

Move-in instructions will be sent before your lease start date once all required lease documents, payments, and move-in requirements are complete. If you have not received your move-in instructions or access code 24 hours before your lease start date, please contact Jess, our Resident Operations Manager:

Email: rentals@upfirstmanagement.com
Phone: (253) 234-4219

Key instructions vary by property. Your move-in instructions will include access details, including where keys, remotes, mailbox keys, or other access items are located if applicable.

Tenants are responsible for contacting the local utility providers and setting up service in their name unless otherwise stated in the lease. If a service, such as sewer or wastewater, requires a Letter of Authorization from the owner, please contact Jess for assistance.

Please contact Catalina for assistance

Email: leasing@upfirstmanagement.com
Phone: (253) 235-3166

Tenants are responsible for ensuring utilities are transferred as required by the lease. Failure to transfer utilities may result in delays, additional charges, or reimbursement obligations if the owner or management is billed for tenant-responsible utilities.

All maintenance requests must be submitted through the AppFolio tenant portal. This ensures your request is properly logged, tracked, assigned, and followed up on.

Yes. Before submitting a maintenance request, always review basic troubleshooting steps when safe and appropriate. Many common issues can be resolved quickly by checking breakers, GFCI outlets, thermostat settings, appliance settings, batteries, filters, or simple reset buttons.

You can review our tenant maintenance guide here:
https://www.upfirstmanagement.com/diy-maintenance

Please submit a work order through AppFolio and include as much detail as possible, including photos, videos, error messages, make/model and the troubleshooting steps you already tried.

Emergency maintenance generally includes urgent issues that may cause immediate harm to people or serious damage to the property, such as major active leaks, no heat during extreme cold, electrical hazards, sewer backups, or security-related access issues. If there is an immediate life-threatening emergency, please call 911 first.

We do not consider repairs to be troubleshooting, and define them as two separate things. Please do not complete repairs, paint, modify, replace, or alter anything at the property without written approval from management. If something needs attention, submit a work order through AppFolio first.

No, not without written approval from management. Unauthorized vendor work may not be reimbursed and may create additional responsibility if the work causes damage or is not completed properly.

To ensure the fastest resolution, please note our team roles:

Catalina — Leasing Operations Manager
Handles lease agreements, addendums, and questions during the leasing process.
Email: leasing@upfirstmanagement.com
Phone: (253) 235-3166

Jessica — Resident Operations Manager
Handles property access and onsite maintenance logistics.
Email: rentals@upfirstmanagement.com
Phone: (253) 234-4219

To ensure your requests are logged and tracked efficiently, please use the AppFolio tenant portal as the primary method for maintenance requests. While we are happy to assist by text or email for quick questions, formal requests must be processed through the portal to ensure timely action.

Yes, you may text for quick questions. However, maintenance requests, formal notices, payment matters, and documentation-related items should be submitted through the proper official channels, especially AppFolio.

If you are unsure, you can email leasing@upfirstmanagement.com or rentals@upfirstmanagement.com and our team will help direct your request to the correct person. We are a small team, your emails and calls go to real people.

Yes, provided the installation does not require drilling, wiring, or permanent alterations to the property. Please inform management in advance and share emergency access codes if required.

No.

Cameras may be allowed as long as they do not damage the property, invade another person’s privacy, violate HOA rules, or require permanent installation. Please contact management before installing cameras or exterior devices.

Yes. At move-out, you will be required to patch/paint/repair the walls to bring it back to the condition it was at move-in.

No. Pet policies vary by property and owner preference and even insurance policies. Some homes allow dogs, some allow cats, some allow both, and some are strictly pet-free. Please refer to your lease and confirm with management before bringing any animal into the home.

Service animals and assistance animals must still be approved by management. You must still notify us if you have a service animal or assistance animal. They are reviewed separately from standard pets in accordance with applicable laws. Documentation may be handled through our screening process or third-party provider.

Yes, reasonable guest visits are allowed. However, guests may not become unauthorized occupants. If someone will be staying for an extended period or moving into the home, please contact management in advance.

Please refer to your lease for the specific guest policy. If you are unsure whether a guest’s stay requires approval, please contact management before the stay becomes extended.

Any change in occupancy must be approved in writing by management. Additional occupants may be required to apply, screen, and sign lease documents before moving in.

Please contact management as soon as possible. We will review the situation and explain the process for roommate changes, lease modifications, qualification requirements, and any required documentation.

Please review your lease for the required notice period and submit written notice according to the lease terms. If you have questions about the process, contact management before your lease expiration date.

Lease renewal availability depends on the owner’s plans, tenant history, property status, and lease terms. If you are interested in renewing, please contact management before your lease expiration date.

Before move-out, the property should be returned clean, undamaged, and in accordance with your lease requirements. You should remove all personal belongings, complete cleaning, return keys/remotes, and follow any move-out checklist provided by management. You will also be provided a move-out checklist to make the process straightforward and transparent.

Yes. We complete a move-out inspection after you vacate to document the condition of the home and compare it to the move-in condition report. You will provide you a move-out checklist to make the process straightforward and transparent.

Security deposit processing will be handled according to your lease and applicable law after move-out, once the inspection and any necessary accounting are completed. You will be mailed, via check, whatever deposits funds you are owed.

If the property is part of an HOA, tenants are required to follow applicable HOA rules and community guidelines. HOA documents may include rules about parking, pets, landscaping, trash cans, exterior items, noise, and other community standards. You will be provided these HOA rules prior to move in.

HOA dues are generally an owner responsibility unless otherwise stated in your lease. However, tenants may be responsible for violations, fines, or charges caused by tenant actions, guests, pets, or failure to follow the rules.

Parking rules vary by property, city, and HOA. Please review your lease and any HOA documents for specific parking restrictions.

Outdoor storage rules vary by property and HOA. In general, please avoid storing personal items, trash, furniture, or equipment outside unless specifically allowed.